Unfiltered Story #67117

Unfiltered | March 6, 2016

Me: “Ma’am, you have paid through Expedia.”

Guest: “No! I didn’t! I paid through your website!”

Me: “Ma’am it says right here that you paid through Expedia.”

Guest: *looks at me like I’m crazy* “No! I didn’t! It was through you guys! I’m certain!”

(We go around like this for a while. Meanwhile, people are trying to get service behind her, but she doesn’t budge an inch, arguing.)

Me: “Ma’am, how about I get the manager to explain it to you.”

Guest: “I don’t see why you should get the manager. It’s pretty obvious I’m right!”

(I get the manager anyway.)

Manager: “Ma’am, you have paid this through Expedia. You’ll have to get your receipt through them. I don’t know how clearer I can make this.”

Guest: “I know what I saw! It’s was YOUR website!”

Manager: “Ma’am…is it possible…that the websites…ours and Expedia’s…looked similar?”

(The guest pauses. My manager, I, and the other guests behind her all hold our breath as she thinks it over.)

Guest: “I guess it is possible. Why didn’t you tell me this earlier? Now I’m late for my flight!”

Other Guest: “They did a million times, you idiot!”

Guest: “Well, I never! Harrumph!”

(She storms out. Later, she complained to the corporate office that she was called an idiot when questioning her bill. She was given a free certificate.)