Unfiltered Story #67109

USA | Unfiltered | February 27, 2016

(A large group of customers approaches my register with an Xbox One, three controllers, three games, and several other gaming accessories. I start ringing items in, in no particular order, as they place them up on the counter.)

Customer #1: “Wait, what did you just scan?”

Me: “I scanned the Xbox, the controllers, your charging station, and your cable.”

Customer #1: “Did you scan the games yet?”

Me: “No.”

Customer #1: “Okay, scan the games first.”

(I scan the games in, then try to keep ringing in other things.)

Customer: “Okay, what’s on there now.”

Me: “The Xbox, the charging station, the cable, and the games.”

Customer #1: “Okay, I’m trying to make sure we get this down to a certain amount. What are we at now?”

Me: “[Price].”

Customer: #1 “Okay, scan the controllers in, please.”

(I scan in the controllers).

Customer #1: “Did you scan the controllers?”

Me: “Yes.”

Customer #1: “Okay, take off the gold one.”

Me: “Okay, do you still want the silver one and the camo one?”

Customer #1: “Yes.”

Me: “Okay.”

(Since the computer doesn’t tell me which code is for which controller, I void off all three controllers, then scan in the two that he wanted.)

Customer #1: “What did you just do?”

Me: “I voided off all three controllers, since I didn’t know which one was which in the computer, then I scanned in the other two that you wanted.”

(The customer gives me a blank stare, so I repeat this again. After several minutes of him telling me what to add and take off, I start asking them the questions about optional add-ons.)

Me: “Do you want to cover this for 2 years in case anything happens to it?”

Customer #1: “How much is it?”

Me: “[Price]”

Customer #2: “No.”

Me: “Okay.”

(Customer #2 tries to slide his card, but the machine isn’t ready yet, as another pop-up appears on his end of the screen.)

Me: “Oh, actually, first it’s going to ask you if you want to apply for our in-store credit card and save some money today.”

Customer #2: “No.” [Tries to slide his card again.]

Me: “Oh, you’ll actually have to hit ‘No Thanks’ on the screen.”

Customer #2: [Hits the button and slides his card again.]

Me: “Okay, your total comes to [total].”

Customer #2: “Did I slide my card already?”

Me: “You did, but it wasn’t quite ready for you yet.”

Customer #2: “Okay.”

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