Unfiltered Story #67108

Unfiltered | February 26, 2016

(I am on register and have just finished putting a customer’s groceries through the checkout.)

Me: That will be [this much money]. Would you like any cash out?

Customer: Yes please- $20.

(I key it in, accidentally pushing the button that states she only wants to pay $20 on her card. Noticing my mistake, I try to explain but the customer has already put her card through)

Me: Sorry, just a second. I’ve hit the wrong button…oh. I’m very sorry but I have told the machine you only wanted to pay $20 on your card. To pay the rest of your bill, you’ll need to swipe your card again.

Customer: What? Why?

Me: I made a mistake. I’m really sorry but I’ll need you to swipe your card again to finish the transaction.

Customer: But I already swiped my card. I don’t understand. Did it not go through?

(This goes on for another 5 minutes or so, with me trying to explain and the customer just not understanding.)

Customer: I’d like to talk to your manager.

Me, keeping an eye on the time because my shift is due to end: Sure, I’ll just save the transaction and walk you across to her.

(I do so, escorting the customer and her shopping across to the service desk. i briefly explain what happened to my manager, who understands immediately and begins to explain to the customer. I sneak off upstairs to sign off and, feeling embarrassed at making such a silly mistake, take my time coming back down. The customer is still at the service desk with my manager.

Manager, starting to look frazzled: Yes, as I explained to you, the girl made a mistake. You will need to swipe your card again. You have already swiped it once but now you need to swipe it again.

Customer: But I already swiped my card…

(I sneak out as quietly as I can, leaving my poor manager to handle it. The next time i come in the first thing the manager says to me is, “That customer was an idiot.” She then tells me it took half an hour of explaining to get the customer to swipe her card again)