Unfiltered Story #67085

Unfiltered | February 3, 2016

(I am cashier at a gas station that also happens to be a garage. It’s the third of January, a Friday, and the gas station is open, but the garage is closed due to the holidays. There being only one cashier per shift, I have to deal with garage costumers that leave their car for repair, phone calls and the cash register. It’s about noon, which is usually the rush hour, when the phone rings.)

Me: “[Garage name], hello!]”

Caller: “Hi, can I speak to [Boss’s name]?”

Me: “I’m sorry to tell you, but he isn’t here today. The garage is closed.”

Caller: “I really need to talk to him. I have an appointment on Monday that I can’t attend due to some medical issues”

Me: “Would like me to leave him a message?”

(I proceed to take his phone number and his name and write them down on a piece of paper for my boss to see when he comes in. Since the gas station is always closed on the weekends, he will only see the note on Monday.)

Me: “Alright, my boss will call you back on Monday.”

Caller: “No, this isn’t right.”

Me: “What is it?”

Caller: “I need him to call me now.”

Me: “But he isn’t here today. And won’t be here on the weekend either.”

Caller: *impatient* “But I need to speak to him, now!”

Me:”Y- You want me to call him on his home number?”

Caller: “Yes!”

Me: “…hem, may I ask what you need to tell him? Maybe I can help you.”

Caller: “I can’t go to my appointment on Monday.”

Me: “Would you like me to just move it?”

Caller: “Oh, you can?”

Me: “Sure! Just give me a minute! I’ll be right back.”

Caller: “Ok.”

(I put the call on hold since I see two costumers at the counter, ready to pay for the gas. My priority being the gas station, I have to leave the phone for a few minutes. I hurry back to the phone as the last costumer leaves. But when I speak again, the caller lets out a loud swear and I can hear his hand slam a table. Shocked, I feel my eyes getting watery and my voice, shaky.)

Me: “I’m…I’m so sorry…what did I do?”


Me: “I’m very sorry, sir. I had to leave to run the cash register. I thought I told you I would be back before I put you on hold. You see, it is also a gas station here and I’m the only cashier, so I have to work both the phone and register. I’m very sorry”

Caller: *calmer* “Oh ok. I didn’t know.”

Me: “It’s nothing.”

Caller: “I’m sorry for being rude, I have huge medical issues. I have a lot of medical appointments to the hospital next week and it f**** everything up. You don’t know how stressful my life is right now.”

Me: “My life is stressful too, sir. I understand. Not exactly your situation, but I understand. Don’t worry about that.”

Caller: “I’m sorry.”

Me: “It’s already forgiven.”

(I then proceed to move his appointment to the next Thursday and all anger has disappeared from the caller’s voice. He apologizes again a few times and I reassure him that I wasn’t offended, simply surprised by the outburst. We end the call wishing each other a Happy New Year and more importantly wishing for health.)