Unfiltered Story #67061

Ottawa, Canada | Unfiltered | January 10, 2016

(I’m working on Cash #1, which is also where the lottery tickets are sold at a separate counter. I’m getting a lineup on the grocery side since the lottery machine does not seem to be scanning the instant scratch ticket. Finally I give the customer back her ticket to try somewhere else. The people in the grocery line are none to pleased and I apologize. I ring up the next customer.)

Man: The clementines are supposed to be 2 for $3.

Me: Okay, I’ll call someone and check.

(I call someone in produce who replies quickly and tells me that the clementines are indeed 2 for $3. Due to the Scanning Code of Practice our store follows, the customer recieves the item for free since it has scanned wrong. I ring up the other customers in my line and it quiets down, when i see a woman who i recognize was behind the man who bought the clementines with a smirk on her face.)

Woman: I’d like to buy these please.

(Since I already know that they’re scanning wrong, I’m allowed to manually change the price. I know she is just dong this to try and get something for free. So I ring up the clementines,)

Me: That’ll be $1.50

Woman: How do you know?

Me: I called someone earlier and confirmed the price.

(The woman gives me a look of disgust)

Woman: I changed my mind. I don’t want these. I just thought I’d try since I was waiting in line so long.

(I take the clementines and put them aside. My supervisor comes in and I start talking about what just happened, Suddenly the woman comes back to my cash).

Woman: I’ll take them.

(I ring the clementines through and she pays and leaves. Yet a few minutes later she’s back)

Woman: You know, some of these aren’t really good and I wanted to give these as a gift. I want to return them.

(I sigh and my supervisor does a refund for her and she leaves).

Supervisor: If she comes back and buys another case, I’m calling a manager.

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