Unfiltered Story #67047

Unfiltered | December 27, 2015

(it’s 9 days before Christmas, I am working the service desk (alone) in a large retail Supercenter, I have a line of customers waiting when the phone rings, I excuse myself from the customer I am currently helping and answer the phone.)

Me: “(store name), Service desk, how may I help you?”

Older-sounding lady: Yes, I have a receipt here, and I hope you have an adding machine.”

Me: I have a calculator, what seems to be the problem?

Customer: I’m going to read you off the items and then the prices, then the voids.

Me: Maybe it would be better if you brought the receipt in, and I’ll see what I can do to help you?

Customer: Oh I can’t bring it in tonight, I just keep my receipts a few days and go over them, I just can’t find my adding machine.

Me: So there isn’t anything wrong that you know of? You just need a calculator?

Customer: Yes, that’s right.

Me: I’m sorry ma’am, I have a line of five customers and it is getting longer as we speak, I’m not going to be able to do that right now.

Customer: Well, could you call me back?

Me: I’m sorry ma’am, I’m not going to be able to do that, I have been busy all night and don’t see that changing anytime soon.

Customer: (disappointed, but fairly reasonable sounding) oh, I guess I will have to find another way then…have a good night.

Me: You too ma’am

(hang up, and headdesk)

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