Unfiltered Story #67004

Unfiltered | November 14, 2015

(I am ringing up a customer who only has a few items. Before I get too far into the transaction, I start asking him the standard questions that we are required to ask.)

Me: “Do you have a rewards card with us?”

Customer: [Very loudly, very close to my face] “EXCUSE me?”

Me: [Slowing down my speech a bit, thinking he didn’t hear me] “Do you have a rewards card with us?”

(The customer starts yelling at me very loudly in Spanish. While I can speak a little bit of Spanish, I cannot make out anything that he is saying because of how quickly he is speaking. I finish out his transaction and press the ‘total’ button.)

Me: “Okay…your total comes to [total].”

Customer: “Okay.”

(The customer slides his card, pays for his items, and leaves, seemingly happy.)