Unfiltered Story #66979

Unfiltered | October 20, 2015

(I work tech support for a large company)

Me: Thank you for calling the IT Help Desk. My name is [Name], may I have the spelling of your name please?

(Provides name and verifies basic information)

Me: How can I help you today?

Customer; I’ve been receiving emails from [VENDOR}.

Me: And are you not supposed to receive these emails or do they seem fraudulent?

Customer: No, I;m supposed to receive them and they look like normal. I was just wondering if there was an issue.