Unfiltered Story #66116

England | Unfiltered

(This happens when I was working on the phones, calling back customers who emailed us asking for help/advise/product information.)

Me; (getting the answerphone) Hi this is X calling from Y, i’m trying to reach you in regards to your website query. Please call me on xxxxx.

The next day

Me; (getting the answerphone) Hi this is X calling from Y, i’m trying to reach you in regards to your website query. I couldn’t reach you yesterday and I have left you an email should you need any assistance in your query.

The next day, I ring again

Customer; Yes?

Me; Hi this is X calling from Y, i’m trying to reach you in regards to your website query

Customer; (rudely) What are you talking about?

Me; You left a message with us (Company name) about some information you required.

Customer; Oh yeah, well, i’m busy.

Me; Ok, well I do want to assist you if I can should I…

Customer; (puts the phone down on me)

Me; (In email) I’m sorry if I caught you at a bad time, what I was going to say was; if you would like to speak with me at a time more convenient to you we can set a date. However in this case, should you require anymore information please call the office on xxxx.

(I try to forget about the unpleasantness and get back to work, I note his account and deal with the next customer.)

A few days later, my boss took an incoming call, he puts him on hold and shout to me.

Boss: (my name) did you deal with (customer) the other day?

Me; Yeah he wasn’t very pleasant.

Boss; I heard, say no more (he return to his desk leaving the door open.)

Boss (on phone) yes we do supply that piece of equipment…….yes those prices are accurate …yes, I agree best prices by far…..no, not to you. (slams phone down)

Boss; (to me) sod him, let him pay over the odds, we don’t need that sort of business.

I find out (through yet another email to the website) that he was trying to find information on a £50,000 system, thanks to his rudeness we will undoubtedly at least another £20,00 on top of that now.

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