Unfiltered Story #57137
(I’m traveling with my family for a vacation. On our way home, we land in Dallas early in the morning and I desperately want a coffee before getting on the next flight. I head to a famous coffee shop with a green and white logo to order the same coffee I always get: iced latte, 2 pumps of vanilla, skim milk; as the normal whole milk upsets my stomach a lot.)
Me: Iced tall latte, 2 pumps vanilla, skim milk, please.
Barista: Coming right up.
(I pay and wait for my drink.)
Barista: Iced latte with soy milk for [My Name].
Me: Oh, no, I’m sorry, I ordered this with SKIM milk, not soy.
(Soy upsets my stomach even more than whole milk.)
Barista: Sure, let me fix that.
(This is a tiny shop and there’s a huge line already and I feel horrible for making them remake my drink, but I didn’t get what I ordered. A few minutes later, they call my drink again.)
Barista: Here’s your latte with whole milk.
Me: I– okay.
(I’m assuming she has just said it wrong but made the right drink, and I don’t want to hold the line up any longer. But upon one sip, I’m pretty sure it’s not skim milk, and even if I might be wrong, it’s not worth risking the stomach/gut problems that would come with whole or soy milk when I’m right about to get on a plane for 4 hours. Drink went straight in the trash and I went coffee-less…)
Question of the Week
Have you ever served a bad customer who got what they deserved?