Unfiltered Story #56696

Unfiltered | January 10, 2016

My family and I go through a well known fast food chicken place famous for their Cajun spiced chicken biscuits. My mother is the one placing the order at the drive thru.

Mom: *reading the menu to my sister and I, not really placing her order yet* Chicken sandwich combo?

Manager: You want one chicken sandwich combo?

Mom: Yeah, make that 5 of those, please.

We go through everybody’s drink orders as well and everything goes smoothly through the rest of the transaction. I check the bag and see what I think is 5 sandwiches and we start the drive home. A few miles down the road, I decide to eat my sandwich. I pull it out of the bag, only to discover that they gave us 5 chicken biscuits instead of sandwiches.

Me: They gave us chicken biscuits

Mom: Are you shitting me? Are they all biscuits?

Me: Yep.

We turn around to go back and I decide to just take the food inside instead of going through the drive thru again. The cashier is ringing up another customer, but when she sees me with the bag of food she must know there is a problem.

Cashier: *in a sing-song voice* Oh miss manager!

The manager calls me down to the other end of the counter and I tell her the problem.

Me: We ordered 5 chicken sandwich combos, but you gave us chicken biscuits instead.

Manager: *with a snotty attitude* No, I took this order. She didn’t say sandwiches, I heard her say biscuits!

Me: *as calmly as I can* No, she definitely said chicken sandwich, and when you repeated it back to her, she said “yeah give me 5 of those!”

Manager: *still snotty* Well you’re gonna have to pay again because the sandwiches are more than the biscuits.

Me: *now angry* We’ll just keep the biscuits then!

I snatch the bag off the counter and storm out of the restaurant. When I got back to the car and told my mom what happened, she was angry.

Mom: Where is the receipt so I can at least see what it says I paid for?

We search through all the bags and don’t find one. She decides to pull back through to ask for a receipt to be re-printed.

Cashier: We usually staple the receipt to the bag

Mom: Well we don’t have one. Could you please re-print it for me?

She does, and the window is open enough that we hear the manager say “what do they want?”. The whole time the cashier is looking up our receipt and re-printing it, the manager is shooting us dirty looks and glaring at us.

Cashier: Here you go, sorry about that!

Mom: That’s fine, we just won’t be doing business with y’all anymore.

The manager never acknowledged her mistake or even tried to make it right. I have filed a complaint with their website, so hopefully the manager gets reprimanded in some way!