Unfiltered Story #56693

Unfiltered | January 7, 2016

(My brother and I go to a [popular fast-food chain] for lunch one day. The place is rather empty. We place our orders and asked to sit at a booth until it was ready. We got our milkshakes and drinks pretty quickly but it was about 15 minutes before we got the rest of our order. We weren’t in any hurry so it didn’t really bother us. After we got our order, we started to eat but then the manager came to our table).

Manager: “Excuse me for a minute, but I would like to apologize for it taking so long. Normally we have food out within a few minutes. Since you had to wait so long, I would like to refund your meal.”

Me: *stunned* “Oh, no really, it’s fine, we weren’t in any hurry, a refund’s not necessary.”

Manager: “Please allow me to refund you anyway, it’s an issue for me when our service isn’t prompt. Our new employee was in back talking and there was no excuse for this. We don’t mind and you’re getting a free meal out of it”.

(I ended up getting the refund after all. It’s wonderful to know that there are people who truly care about the quality of the service!)

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