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Unfiltered Story #56631

Unfiltered | November 2, 2015

(I live at home with my parents. It’s my day off and I’m doing chores when the phone rings. For the sake of simplicity, we’ll call the caller Dan.)

Me: “Hello?”

Caller: “Hello?”

Me: “Hello?”

Caller: “Yeah, hi, this is Dan. Is [Father] home?”

Me: “Why are you calling?”

Caller: “I’m with [Resort Chain], you stayed with us in September. Do you remember?”

Me: “Well, you introduced yourself as just ‘Dan.’ I have no idea who that is, and I don’t know anyone named Dan. How was I to know?”

Caller: “Yeah, I understand. So, you stayed with us in September and we gave you a discount…” *begins to launch into spiel*

Me: “Hey, stop. Before you get going, [Father] isn’t here right now.”

Caller: “Oh, you’re not his wife?”

Me: “No, he’ll be back…”

Caller: *rudely hangs up*

(If there are any managers or supervisors reading this, please school your employees on proper phone etiquette: Introduce yourself with FULL name and company name; ask if subject is available, and if not, when can you call back; address subjects as “Sir” and “Ma’am” as well as “Mr.” and “Mrs.”; don’t use “yeah”; DON’T HANG UP without saying a proper goodbye. I worked in call centers before, and this sort of behavior will get you bad reviews every time.)

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