Unfiltered Story #418766

(for context: I work in a call center that deals roadside assistance under various car warranties and leasing companies. A client called asking about a rental car to replace the one he left in service.)

Client: When will I get my replacement car?

Me: When I finish filling out the necessary information, we will send a notice to various rental car companies that you need a rental car. The process usually takes around 90 minutes but since it’s summer season, it might take longer since a lot of places don’t have many cars left.

Customer: What do you mean… rental companies? Don’t you have your own cars?

Me: No, sir. We don’t have cars ourselves. We work with rental car companies that already have the cars and are ready to give them to our clients

Client: But I want my rental car right now!

(I explain to him the entire process again)

Client, after few moments of silence: Are you from Poland?

Me: …Yes? Why are you asking Mister?

Client: You don’t make any sense. Are you really from poland? You don’t sound like it.

Me: Yes, Mister, I am sure I am from Poland. I was born here, in (City where our offices are).

Client: No I don’t believe you. You sound like you’re talking nonsense. I want someone from Poland. Give me someone from Poland (ends call)

I wrote a note that said “client may not react well to minorities”. It is now a story that I tell everyone to make them laugh