Unfiltered Story #395847

(I’m a phone operator for [Food Delicery Company], part of my duties is to call customers that leave negative ratings after deliveries, to check on the reasons behind it, plenty of times the complaint are about riders either eating part of the food or doing stupid crap like throwing bags unsecured into windows. At other times, it’s just a matter of the restaurant being impossibly late and this being blamed on the rider… and then there’s this situation I once found myself in.)

Me: “Hallo, is [Client’s Name] speaking?”
Client: “Yeah, that’s me.”
Me: “I see you have left three stars on the review.”
Client: “Oh? What about it?”
Me: “Why did you put such a low rating?”
Client: “The order was half a hour late and…”
Me: “Half a hour late? Sir, our policy allows fir delays to up one hour past expected delivery, before refunds can be asked.”
Client: “Who talked about refunds? I didn’t like it, but I didn’t expect anything from having a late delivery. Besides, the food kind of sucked.”
Me: “Sir, that review is impacting the rider’s salary, it wasn’t about the restaurant!”
Client: “Wait, the rating screen talked about the restaurant itself, I thought it was to rate the overall thing, not how it was delivered.”
Me: “Can you be more careful, and actually read next time? You can’t go around treating people like automatons. Good day sir.”

(And I hung up. Such lackadaisical lack of concern by clients makes my blood boil.)