Unfiltered Story #360625

I work at a call center that handles calls regarding student financial aid.

(My phone rings; there’s a constant clicking noise in the background.)
Me: Thank you for calling the Financial Aid Call Center, my name is – , can I have your student ID number please.

(The student answers hurriedly.)

Student: My ID is XXX-XXXX.

(I pull up her info, and ask for her name and other information to confirm her account. That constant clicking noise is still in the background.)

Me: How can I help you today?

Student: I’m calling to find out about my account (pauses) and when I’m supposed to get my funds.

Me: Ok, I can look that up for you, I’ll place you on a brief hold while I look into your account. (I actually muted the call from my end. While on hold, the thumping noise continues now with the woman moaning and mumbling. That’s when I realized the comstant background noise I’m hearing is her having sex. I take the call off hold, er mute, and attempt to reply.)

Me: Uh, you still there?

Student:(The moaning temporarily stops.) Mmhmm. Yessss.

Me: It looks like, uh, your funds were processed earlier today. Have you set up your refund account?

Student: Yesss, mmm f*ck, yes.

(Student continues having sex, and the moaning gets louder before I disconnected the call.)

Me: Ok, well, if you have any further questions, feel free to call us back.

(When I came into work the next time, I actually got another call from the same student. This time she wasn’t distracted, and gave her the same information from the first time.)