Unfiltered Story #351274

I am trying to sign up for classes online but keep getting an error message, so I call the number on my admissions letter.

Me: Good morning! I am calling because I am trying to sign up for classes online but it is telling me my user ID is invalid. However, I have my admissions letter here and am typing it correctly.

Receptionist: Ok, well if you go to [website] you can just enter your ID and password there and sign up online!

Me: Yes, I am on the site. However, it is stating my user ID is incorrect.

Receptionist: You just type the user ID in and your password and you can sign up online.

Me: Yes, I know. I’m trying to do that. The ID the school gave me is not working.

Receptionist: Did you want me to make you an appointment to come in? It takes longer than signing up online, though.

Me: No. I want to sign up online. I am on [website] on the login page. I have typed in the ID that the school issued me as well as my password. I am getting an error message saying my ID is invalid. I am trying to sign up for classes online but I am unable to do so.

Receptionist: Oh! You’re trying to sign up online but your ID isn’t working?

Me: Yes.

Receptionist: I’ll transfer you to our IT department.

IT: Thank you for calling [University] IT Department, how can I help you?

Me: I am trying to sign up for classes online and it’s saying my user ID is invalid but I’m copying it exactly as it is listed on my admissions letter.

IT: The way the spreadsheet is set up, it cuts off the first number. Add a zero to the front *click*

It worked but I am very apprehensive of going to a university that doesn’t listen to its students or understand how to format spreadsheets so that every single student doesn’t have their ID cut off. I was able to sign up for classes online, at the website, using my ID and password.