Unfiltered Story #342365

(I will admit that I am completely at fault in this situation. At the grocery store I work at, the number of coffees available on the shelf is off in our computer system and I’ve been asked to count every single coffee and edit the number on my handheld computer. This is a time-consuming task as we carry many different types of ground coffee and coffee pods. I’ve been counting coffees for over an hour by this point and am only thinking in numbers at this point.

Important to note is that I work at a “neighborhood market” not a supercenter location and don’t have a home goods department. We only carry food, paper products, cleaning supplies, and pharmacy goods.)

Customer 1: Where are your cups?

Me: I’m sorry, we don’t carry cups here.

Customer 1: Okay, thank you.

(Five minutes later the customer returns with their partner, who is holding a bag of red plastic cups.)

Customer 2: Just so you know, the cups are in B28.

Me: Oh, I’m sorry.

(The customer turns to his partner and rolls his eyes, clearly upset with me.)

Customer 2: Some people just don’t want to help customers.

(For some reason, my mind had just completely blanked. I was picturing more like drinkware sets like we sell at supercenters. I have no idea why that’s what I pictured, but I guess I was so focused on counting coffees that my brain just malfunctioned. I felt so bad about telling the customers the wrong information.)