Unfiltered Story #336905

(I am the customer in this story and there is no language barrier.)

Me: Hi, I would like to buy a bus ticket. I tried online but your website keeps cradhing when I click through to the checkout.

Operator: For how long are you looking at the website?

Me: I have tried four times within 15 minutes.

Operator: Ah, that’s the problem. After ten minutes you have to reset your computer if the transaction is not finished.

Me: Actually it was four times within the same 15 minutes. Each attempt was two-to-three minutes.

Operator: You need to close everything and reset your computer.

Me: Can you please explain why that would help? I have used your website before with no problems.

Operator: Are you sure you restarted the computer each time? You do not sound sure. I’ll wait whilst you do it.

Me: Can I not buy the tickets over the phone?

Operator: I’m just trying to explain why you are wrong. But I can sell tickets on the phone if you really don’t want to reset the computer.

(I reserve and pay for the tickets, then the operator asks if I want them sent to my phone.)

Me: I think it will have to be by email please as I do not have a smartphone for mobile tickets.

Operator: Ok, please spell your email phonetically.

(I spell out my email using the phonetic aphabet, then twice more in city names before the operator understands. The line is not bad.)

Operator: Have a good day, and mobile tickets work on all phones not just on smartphones, so you could have chosen that.

(Why waste my time and not tell me that!?)