Unfiltered Story #287905

I work tech support for a large internet provider, but I used to work for a few different providers. One day I get a customer on the phone whose customer data doesn’t immediately pop up. In such cases I have a trick; I check who their landline is registered to, and often I find they confused providers.

Me: Could you … I proceed to talk the customer through the steps to fix their issue.

Customer: It works! Thank you!

Meanwhile I know their actual provider.

Me: My pleasure, now let me transfer you to your provider.

The funny part? At first I wasn’t even aware I had just auto-piloted through procedures for my old employer’s tech.