Unfiltered Story #281221

I placed an order for some clothes on the Walmart app. When I got an email saying they were delivered, I looked around, but I couldn’t see them anywhere. I called my Nana, who lives in the same apartment building, and she said she spoke to the delivery guy. He kept saying “Second floor?” And my Nana kept telling him “No, third floor.” So I called customer service and spoke to a guy with a strong Indian accent over loud static and music. He said he would send me replacements. An hour later, a lady came by with my packages, saying they had been delivered to her house across the street!

Today I noticed that I was overdrawn due to a Walmart charge and called them back. The lady was rude and impatient and short with me, and told me that I’d been charged only once (no I wasn’t, I was charged twice), saying that Walmart only charges after the items have been delivered. I lost my patience at this point and sarcastically said “It’s nice to know that Walmart takes SUCH good care of its customers. Goodbye!” And then I hung up on her. I’m normally not that rude on the phone, but I have been known to lose my temper from time to time. I am never shopping on the Walmart app again!