Unfiltered Story #267839

I am a call center agent under Amazon who can handle chat, calls and email.

The following is an abridged version from one of my chats for today:

Me: Hi there, (Customer). I am (Me) here to help you
Customer: The seller gave an inappropriate answer to my question and I want to report it.
I check the details and this item is while SOLD by a seller, it is fufilled by Amazon. So I checked their email conversations:
Customer: I would like to know the expiration date of this?
Seller replied by email: This item has a shelf life of 2 years of average room temperatures.
I am confused what is so inappropriate about a good enough answer that I nearly chatted her reasoning but I just still send out a report to investigate and explained to the customer who took it and we ended the chat peacefully.
What was the item that the customer wanted an exact expiration date that the customer bought? ORGANIC SOAP.