Unfiltered Story #258660
We have only ever had two sizes of coffee – small and large. No regular, no normal, no medium. Small and large, that’s it. We have them displayed in front of the register so customers can clearly see the sizes.
This particular customer orders a chai latte.
Me: *indicating to the cups* Would you like small or large?
Customer: *looks at cups* regular.
Me: We only have small or large.
Customer: I *said* regular.
Me: (Picking up the cups to demonstrate) We have small. (I shake it) And large. (I shake it as well.) Which one do you want?
Customer: I wanted regular, but I guess if you don’t have it I’ll have large.
Question of the Week
Have you ever served a bad customer who got what they deserved?