Unfiltered Story #251246

Many moons ago, I worked for a fast food company in the drive-thru. We had an order screen for the customer to verify that we had heard them correctly because, let’s be honest, people mumble and call things by wrong names all the time. Unfortunately, as handy as this screen was….it was also frequently broken. This is one of those times.

Me: “Hi, welcome to [restaurant]! Would you like to try our new [specialty item]?”

Customer: *no response*

Figuring they’re still deciding, I give them a few minutes and finish the car currently at the window before trying again.

Me: “I can take your order whenever you’re ready!”
Customer: *no response*

Not wishing to be rude, I go about stocking my station – napkins, sauces, flatware, etc. I try again after a few minutes.

Me: “I can take your order whenever you’re ready!”

Customer: *no response*

It’s now been several minutes since this car pulled up and they’ve yet to say anything. I look at management, who just shrugs.

Customer: I didn’t order no f***ing [very popular item]!

Me: *mentally* No s***! You haven’t ordered anything!!

Customer: Take that off right f***ing now, g********t!

Me: I’m sorry, sir, but the screen is broken. I’d remove it if I could, but I’d be happy to take down your actual order whenever you’re ready!

Customer: *orders aggressively*

Me: So that was [repeats order].

Customer: And no f***ing [very popular item]!

Me: *almost obnoxiously chipper* No, sir. No [very popular item]. You’re total is [amount] due at the second window!