Unfiltered Story #247974
I carry my keys on a carabiner. After seeing a movie my friend and I go next door to eat and upon leaving I realize I no longer have my house keys on my keychain. I go back to the theater to ask for them and the employee radios someone else to look.
Employee: “They didn’t find any keys”
Me: “I was sitting kind of sideways in the seat and I think they may have gotten wedged into the right side.”
Employee, dripping with sarcasm: “I think they know how to look for keys.”
Now feeling like maybe I DID somehow leave them at home, I leave. After confirming that I did in fact leave them there I call back. The same employee answers.
Employee: “Were you the one who already asked me a half hour ago? What do you think has changed since then?”
Me: “My keys are definitely there, can someone please check again? I’m pretty sure they’re wedged into the right side of the seat.”
Employee: “Well there’s a movie now in there so no one can look until later”
Me: Okay, can someone please call me when the movie is out?
The time the employee gave me of the last movie getting out of the theater comes and goes. I call again.
New Employee: “Oh yeah we have your keys right here!”
A manager brought me my keys when I went back. I made a complaint.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.