Unfiltered Story #240421

(*At customer service*)

Me: Hi! How can I —
Customer: Load me 20 on this. *Tosses a relodable VISA card on the counter*
Me: Alright. The screen out there will ask you to enter your PIN.
Customer: Why?
Me: To load or unload money, you have to enter your PIN.
Customer: Why?
Me: To verify YOU are the one doing the transaction.
Customer: Who adds money to someone else’s card? What kind of fraud is that?
Me: That’s just how reloadable cards are set up.
Customer: Well if you can’t tell me why, I’m not doing it.
Me: Okay. Have a nice day. *slides his card back and cancels the transaction*
Customer: Yeah. Dumb bit – Hey! You didn’t load my money!
Me: You didn’t enter your information.
Customer: I’m calling corporate!
Me: Okay then.

He returned the next day and tried the same thing … with me. He also complained that “the chick yesterday don’t know her a** from a hole in the ground.”
I wish I had captured his reaction when I assured him that I do know the difference and still needed him to enter his PIN to load his money. He left again without loading his card.