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Unfiltered Story #240036

, , | Unfiltered | July 22, 2021

I worked at an amusement park and I was a supervisor. I got a call to a WATER ride to deal with a guest complaint. This particular ride, the operator can control how high the water goes, therefore controlling how it hits the guests and if they get wet or soaked. The park opened at 11 and it’s about noon. I got over to the entrance and started speaking with a woman.

Woman: “Are you the supervisor?”

Me: “Yes, I am. My name is (my name). How can I help you?”

Woman: “I’m here with a birthday party. There’s 10 kids with me and they just went on this ride and now they’re soaked. They’re going to get sick. And I think you should buy new clothes for all my kids.”

Me: “I’m sorry to hear that you’re upset ma’am but we do have signs all around the fences warning that you will get wet on the ride.” (I point to a sign right next to the entrance of the ride that says “On this ride you will get wet. You may even get soaked.)

Woman: “They shouldn’t be getting anybody wet! It’s September. It’s cold.”

Me: “I understand that ma’am and I have told the operators not to spray the water that much when it was cold. As it’s the morning, it’s not that cold.”

Woman: “I want you to buy new clothes for my kids. They’re going to be wet all day.”

Me: “I’m sorry, but I don’t have control over that. We usually only do that anyway if the ride has problems. Like if grease got on some clothes or it wasn’t cleaned properly and your clothes got messy. But since the ride is supposed to get you wet, I don’t know if we’d be able to replace the clothes; especially for that many kids. I will definitely talk to the operator about the water function because I have talked to everyone about it. But I don’t know what else I can do. I can call my coordinator over and you can talk to her if you would like.”

Woman: “Yes. Do that.”

I called my coord over and she told the woman the exact same thing I did and pointed to the exact same sign. I didn’t hear the rest of the conversation because I was called away to another ride but after talking to my coord, we didn’t buy her clothes but she went to Guest Services to try it out there.