Unfiltered Story #239444

[I work for a well-known bank in a contact centre where we start every call by thanking the customer for calling, using the name of the bank. I’m handling a normal, transactional call for a customer when he starts talking about his mobile phone company]
Customer: I pay £10 a month to (mobile phone service provider) but I’m not getting what I pay for.
Me: Okay, well would you like me to cancel the direct debit?
Customer: [getting annoyed] No! Don’t cancel the direct debit, I need more data!
Me: [slowly] … Okay, well you’ll need to talk to your mobile phone provider for that.
Customer: No, I don’t want to talk to some else, I want you to give me more f***ing data!
Me: (Customer name) I can’t give you any more data.
Customer: [screaming] WHY THE F**K CAN’T YOU GIVE ME MORE DATA. I PAY YOU EVERY MONTH AND I DON’T HAVE ENOUGH F***ING DATA, I NEED YOU TO GIVE ME MORE.
Me: [trying to remain calm] (Customer name), I can’t give you any more data, you’ll need to call (service provider) and ask them to give it to you.
Customer: WELL, WHO THE F**K AM I TALKING TO, THEN?
Me: … You’re talking to (bank).
Customer: [line disconnects]
Me: Well.