Unfiltered Story #237172

This happens multiple times per week. In my hotel, the operator / answering system greet the guests in a fairly standard way.

Operator: “Thank you for calling [Hotel Name]. To reach a guest, press . . . ”

Then, it directs to me if the guest selects the Front Desk.

Me: “Good morning/afternoon/evening. Thank you for calling [Hotel Name], my name is [Name]. How can I help you?”

Caller: “Is this the [Other hotel]?”