Unfiltered Story #236477

(I work in customer service and get calls asking how to buy our line of products all the time. Usually the customer is satisfied with my explanation that we don’t take orders on the phone and lets me give them the contact information for our distributor in their state. )

Caller: Hi I’d like to place an order
Me: Thank you but we do not accept phone orders. You can buy from our website or a local distributor.
Caller: Okay. Who are your distributors?
Me: What state are you in?
Caller: (gives state)
Me: Okay, are you close to (town in that state)?
Caller: Yes
me: Great! Our distributor is (name of company and phone number)
Caller: thank you

I hang up thinking it was a pretty normal call but then 2 Minutes Later I get a call from a familiar voice:
Caller: Hi I’d like to place an order
Me: Thank you but we do not accept phone orders.
Caller: Okay so how do I buy your product?
Me: …Are you close to (town in their state)?
Caller: Yes
me: Great! Our distributor is (name of company), do you need their phone number?
Caller: Yes
Me: (gives phone number)
Caller: thank you

(I hang up again not sure if that was deja vu or if they really called twice and asked the same thing, but then the distributor called and said she did the same thing to him!)