Unfiltered Story #233015

Customer: I’d like to return this please, and no, I do not want an exchange. *turns her head and laughs to the line of customers*

Me: I’m afraid we don’t sell this. You may have bought it next door?

Customer: *blushes* No, no. I definitely bought it here.

Me: I’m sorry but we really don’t sell these. I can’t give you a refund.

Customer: No. Do you even know who I am? *shakes my head* I live in that house up there. *points out of the window*

Me: The large pink house?

Customer: Exactly, in [Expensive part of town].

Me: That really doesn’t affect whether I can refund this, and besides, that’s not your house. It’s my grandmother’s.

Customer: *laughs* You lying wart. I live there, not your white trash grandmother who’s probably pissing herself with dementia because you can’t afford a decent home for her. Do me a favour and call the manager, please?

I don’t bother to respond and call the only senior person in store at that moment, the owner. When he arrives, the customer goes on a tirade, insulting my grandmother and claiming again that she lives in the “pink house up the hill”. The owner has been silent throughout.

Owner: So, let me get this straight. You are trying to return something we don’t sell, and instead of admitting you’ve gone to the wrong store, you spun a tale of how you live at my mother’s house, in an attempt to get a refund out of my son?

Customer: *blushing again* Oh, umm. Maybe I’ll try next door…

She ran, sprinting to the door, while the remaining line of customers who stood witness imitated her laugh.