Unfiltered Story #230361

(A customer service phone rep is transferring a caller to me because the caller is not able to log in nor to request a password reset email. The phone rep has given me the caller’s name and account number.)

Phone Rep: The email that we have for her is [randomletters]100@gmail.com, and I verified with her that it’s correct, but it’s not working.

(The phone rep transfers over the customer)

Me: Hello [caller], this is [me]. I understand from [phone rep] that you’re not able to log in, and when you enter your email address to request a password reset email, it’s not recognized?

Caller: Oh, I figured it out while she had me on hold. I was entering [randomletters]1@gmail.com and my email is [randomletters]100@gmail.com.