Unfiltered Story #226554

(I work for a company that sends out a holiday book that can only be mailed. With 10 minutes to go in my 12 hour shift, this is my last call)
Me: Thank you for calling, (Company). My name is (name). How can I help you today.
Customer: I would like to order one of the holiday books, please.
Me: Certainly. Can I have your name?
(Gives name)
Me: Thank you. Where would you like the book sent?
Customer: Oh, I don’t know the address.
Me: *facepalm*