Unfiltered Story #224463

(Our grocery store gives customers the option to shop online and pick up in store. If we are out of an item, we will sub it with a similar item. There are a couple of things, like wine, beer, coffee,, and organic produce, that we do not sub without permission, because people are extremely picky about them.
One order I shop this day, the customer orders 2 bottles of Wine A, and 6 bottles of Wine B. We have the Wine A, but not Wine B. I call the customer and explain, but I have to leave a voicemail. This happens when she comes to pick up.)
Customer: What do you mean you’re out of Wine B?
Me: I saw that brand, but they didn’t have the specific type you were looking for. I wasn’t sure if you wanted to go with something else or not.
Customer: OF COURSE I WANT TO GO WITH SOMETHING ELSE! BUT HOW WAS I SUPPOSED TO GET IT IF YOU NEVER CALLED?
Me: I did call. I left you a message at (time).
(I show her where on the invoice I wrote down that I left a message.)
Customer: … What number did you call?
Me: (Number)
Customer: THAT’S NOT THE RIGHT NUMBER! THAT’S MY HOME NUMBER! YOU’RE SUPPOSED TO CALL MY CELL!
Me: And what is your cell phone number?
(The customer then went on to rant about how we messed up her order and never called her, so she had to go inside the store to get what she wanted.)