Unfiltered Story #223139

I am a manager at a huge theme park and am in charge of 5 locations, one of which is an extra charge location.

I get a call from a weepy associate about a rude guest. She said the guest asked for a refund but continued to play the game and was verbally abusive to her. I told her she couldn’t give a refund if he continued to play. She told the guest that while still on the phone with me and the guest began screaming at her so I ran out of my store to calm the guest down.

I let her take a 5 minute breathing period.

Than I go on my lunch break and am approached by my Sup who told me a guest complained about my associate and we have to talk to her about it. I told her what really happened but my sup said we still had to talk to her and write her up. I felt so bad for this girl because she did nothing wrong.