Unfiltered Story #222240

, , | Unfiltered | January 11, 2021

(I’m working as a cashier a month or two after the holiday season, like late January or February. A lot of customers come in without receipts (not even gift receipts) and want a full refund in the form of cash (both of which are against store policy).
*Family walks in with a bag so I assume they’re going to return/exchange*
Me: “Hello how are y’all doing today?”
Customer: “I need to exchange this shirt I got as a gift it’s too big.” (It’s a large and this dude is RIPPED but he wanted a medium).
Me: “Okay, no problem. Can I see your receipt?”
Customer: “I don’t have one. It was a gift.”
Me: “Okay, if you don’t have a receipt or a gift receipt can I have the name of the person who purchased it so I can see if they are enrolled in our rewards program?”
Customer: “Look I just want to switch the shirt out.”
Me: “I understand but without a receipt or the ability to locate the purchase, I will have to do a no receipt return for you and only give you the lowest price this shirt has ever been. I’d like to do an even exchange if you could just give me the name of the person who purchased this for you please.”
(The customer gives me the name and I find it so I explain that the shirt was purchased on sale and I can do an even exchange for that exact shirt in a different size. He comes back to the register with a gray shirt when I had already explained that he needed to get the same red shirt in his desired size).
Me: *starting the return hoping maybe the shirt is still on sale only to find out it isn’t* “Okay for the gray shirt you will owe the difference, which is $10.”
Customer: “No I’m not paying that.”
Me: “Unfortunately I can’t correct the price unless it is the EXACT same item (as I had previously explained.”
Customer: *proceeding to yell and cuss at me in front of his wife and child* “This is bulls***! Whatever I’ll pay the difference.”
Me: “Again, I apologize but there is nothing I can do to lower the price unless you want to get the red shirt.” *I take his money, complete the transaction, and tell them to have a good day.*
Customer: “Actually I want that red shirt I just returned for the price it was purchased at the time (whoever) got it for me.”
Me: “I’m sorry sir but this since it has been returned, I can only give it to you for the price it rings up now, which is the same price you just paid for the gray one.”
*He BLOWS up and my manager hears him and comes up. She ends up having me give him the red one and his $10 back just to get him out of there but a little bit of me died inside as he walked out calling me stupid because my manager backed down to him.*