Unfiltered Story #222156

, , , , | Unfiltered | January 7, 2021

(You’ll be amazed how often I get this.)
Me: [Towing Company], how can I help you?
Customer: I’m checking on a delivery of a vehicle.
Me: Okay, could I get the year, make, and model of yoru vehicle?
Customer: It’s a 1990 Ford.
Me: O…kay, and what’s the model of your vehicle?
Customer: 1990
Me: No, the model
Customer: Ford
Me: Ma’am, I have a couple 1990 Fords active right now. I need the model to help me look it up.
Customer: (spanish muttering conversation in the background) It’s a 1990 Ford!
Me: No, I need the model, what kind of Ford is it?
Customer: A 1990 Ford!
(This exchange goes on for about five minutes, and I’ve told her a couple times that you can look on the side or back of the vehicle for the model name. For most trucks, it’s on the side, and for cars, it’s on the back. At this point, they haven’t even described it as a truck or car, they just insist on 1990 Ford.)
Me: Alright, ma’am, I’ve got TWO 1990 Fords. Is it the Crown Victoria or the F-150
Customer: F-150.
(I tell her the ETA and hang up the phone, only to look over at the other graveyard dispatcher with tears in my eyes. I don’t know what to say, but he nods.)
Coworker: How do you not know what you’re driving?