Unfiltered Story #221283

, | Unfiltered | December 31, 2020

sometimes we call customers to ley them know the outcome or an update on their claim. I have arranged this call back.

Me: Hello I’m calling from [insurance] may I speak with [name] please?

Customer: *SCREAMING* I DON’T WANT YOU TO CALL ME, STOP CALLING ME WHY DO YOU KEEP CALLING WHERE DID YOU GET MY DETAILS.

Me: Ok I’m calling about…

Customer: *still screaming* now unintelligable at this point.

Me: your claim.

Customer: Oh sorry [my name] I just keep getting nusiance calls.

The rest of the call went normally. The real puzzle for me was that she was expecting my call, and obviously recognised my voice to call me by name. Why she had to scream at me first I’ll never know.