Unfiltered Story #221237

, , | Unfiltered | December 29, 2020

(This story take place during the last day of the Texas Tax-Free weekend on school supplies and clothes, so it is packed full of people wanting to save the 8.25% tax on a lot of their items. Furthermore, as it is the back to school season, there are limits on how many of any particular item you can buy, such as 10 or so spiral notebooks, which our machines will block even if they have different UPCs due to colors, brands, and the like. I take over for a cashier so they can go on their break just as a customer is coming up to the register with about 5 cases of notebooks.)

Me: Ma’am, you are only allowed to buy 10 notebooks at a time, and we are told to NOT allow one person to multi-

Customer: Excuse me!? I have 10 kids and each one needs at least 5 notebooks!

Me: I am sorry, but it is to make sure that everyone who needs them gets them between ship-

Customer: I don’t care! Ring me up!

(I take a deep breath and see this is going nowhere so I decide to ring up what I can out of the customer’s basket after using the register to alert a CSM about the issue, but as I hit the 11th notebook:)

Register: LIMIT REACHED!

(I stop scanning them and move on to the next item, boxes of pencils until the same alert occurs, and proceed to try to get a CSM again. After I get done with the quantity allowed per item, she still has over 50% of the items that are over the limits. After trying to get a CSM for the fifth or sixth time, she looks at me.)

Customer: Well, aren’t you going to scan the rest of my items or not?!

Me: As I told you, and you saw on here. (Points to the display aimed at the customer) There are currently limits on most, if not all, school supplies and we a-

Customer: I WANT YOU SCAN UP THE REST OF SUPPLIES I NEED TO GET IT DONE TODAY SO THAT I CAN SAVE THE TAXES!

Me: I understand that, but the comp-

Customer: YOU JUST WANT TO BE FUCKING LAZY AND NOT DO YOUR GODDAMNED JOB! GET ME YOUR MANAGER!

Me: I have been trying to get my manger (Alerts the CSM again via the register) over here since before the tran-

Customer: NO YOU FUCKING HAVEN’T I’VE BEEN WATCHING YOU THE WHOLE DAMN TIME! YOU NEVER ONCE TOUCHED YOUR PHONE TO CALL THEM!

(I point to my area which features: the register, the drawer, the printer, the check scanner, and other items but no phone.)

Me: I don’t have phone, and we alert our managers through the regi-

Customer: WHAT THE FUCK DO YOU MEAN YOU DON’T HAVE A FUCKING PHONE! HOW THE FUCKING HELL DO YOU GET A MANAGER THEN!?

(At this point, I have at least 3 or more people in my line and am starting to lose it, despite taking deep breathes to try to calm myself down and as I’m doing such once again before explaining.)

Customer: NO NEED TO GET FUCKING HUFFY WITH ME! IF YOU WON’T GET A FUCKING MANAGER I WILL!

(She then pulls out her phone and starts to call the store number right in front of me, as she’s about to speak to the operator, which is also the fitting room associate, the CSM rushes towards us and stops, a little out of breath.)

CSM: (Catching their breath) Sorry, I got caught up in electronics, trying to explain something to customers there. What’s the problem?

Me: This customer is trying to pur-

Customer: OH! THERE YOU FUCKING ARE! THIS BITCH WON’T LET ME PURCHASE ANY OF MY SCHOOL SUPPLIES, HE ONLY SCANNED ABOUT HALF OF THEM AND REFUSES TO SCAN ANY MORE SAYING THERE’S SOME SORT OF FUCKING MADE UP LIMIT ABOUT THEM!

CSM: Ma’am, first of all, don’t yell or curse at me or my employees. Second of all, there are a limit on what you can buy at any one time and we are NOT allowed to do mul-

Customer: WHAT THE FUCK! THERE ARE NO FUCKING LIMITS THIS IS BACK TO SCHOOL SEASON WHY WOULD THERE BE LIMITS!?

CSM: First, I asked you to not yell or curse at me or my employee. Second, we have to put to limits to try to prevent running out of the back to school supplies between trucks so that other customers don’t have to wait. Third, we are not allowed to do multiple trans-

Customer: I DON’T WANT TO MAKE MULTIPLE TRANSACTIONS ANYWAYS! I AM NOT SWIPING MY CARD MORE THAN ONCE AND YOU *WILL* SCAN ALL OF MY FUCKING ITEMS. I HAVE 10 KIDS AND THEY ALL NEED…

(The customer starts to list off all of the school supplies, littered so heavily with profanity that I think even a sailor would tell her to stop until finally.)

CSM: Ma’am, right now you have two choices. You can pay for what were able to run through the system which comes out to [price] or you can leave here with nothing and never return.

Customer: I AM NOT GOING TO FUCKING LEAVE HERE WITHOUT ALL OF MY GODDAMN MOTHER FU-

(At this point, the CSM voids out the entire transaction and starts to move me and the customers to another til. After I get done with 2 customers, also with full baskets of school supplies, I see here leaving escorted by two cop, still cursing and screaming. After about two or three hours, I learned that she took a swing at the CSM and she had to be sent home with the manager taking over not only one of the registers, but also the CSM role and stocking the back to school section.)