Unfiltered Story #219151

, , , , | Unfiltered | December 26, 2020

(I work and the customer service desk of a grocery/retail store. When a customer drops money or forgets change, we log it in a binder at the desk and enter it in the till as “money found”. They can claim it with a receipt. If they know when they lost it but don’t have a receipt, we can check video footage)

Customer: (speaking very quickly) I recently had a heart attack and just got out of the hospital but a couple of weeks ago I left behind $40 at self checkout and I talked to the girl down there and she said she brought it up here but I just had a heart attack and I’m wondering if you can help me out.

Me: Okay, sir. Let me just check our log book.

(I go get the binder and open it up on the back counter and begin to look through it. I realize that the customer has walked around to the back of the desk with me and is trying to see the list. I turn the binder away since customers are not supposed to have access to that information.)

Me: The only record I have of $40 left behind is from two months ago…

Customer: Yeah, that was me.

Me: You said two weeks ago. I have nothing from that time frame.

Customer: It could have been months. I had a heart attack.

Me: I understand, sir, but that $40 has already been claimed.

Customer: Oh, are you sure? I thought I saw something in there from a couple weeks ago for $40.

Me: Sir, this log goes back six months and the only instance of $40 has already been claimed.

Customer: Are you sure? It could have been further back. I had a heart attack.

Me: Yes, sir. I’m sure. Do you have a receipt? We could check camera footage for you.

Customer: Oh… no I don’t.

Me: Is there anything else I can help you with?

Customer: Well I also lost my phone, a gold chain, and a gold bracelet. Do you have a lost and found?

Me: Yes we do. What kind of phone?

Customer: Black.

Me: Yes, but what brand?

Customer: Oh, ummm… Samsung?

(The lost and found drawer is right in front of me, between me and the customer. At this point, I’ve figured out his game. I open it just enough to see in, trying to block the customer’s view. He leans over, trying to see in the drawer.)

Me: I don’t have any Samsung phones in here. (I pull out the lost jewellery bag, which I had thought was empty, to show I’m not lying) And it looks like we don’t have any lost jewellery. Oh! Except this one ring. Anyway, was there anything else I could help you with?

Customer: I also lost a ring. (He tries to see what the ring looks like as I quickly put the bag back in the drawer.)

Me: Mhmm. And what does your ring look like?

Customer: Well it was gold. Umm. With some black. And a pattern on the side.

Me: That doesn’t sound like this ring. And it was turned in yesterday, when you were in the hospital.

Customer: Well it could have taken them that long to find it!

Me: Excuse me just a moment.

(I went and told a supervisor that I had a lost-and-found fisher, someone who tries to get free stuff out of our lost and found to go pawn. She told me to get rid of him and followed me back in case I needed help.)

Me: Unfortunately, sir, that ring has been claimed. The person who lost it called yesterday and will be in tonight to pick it up. They have a picture of it in their phone. Is there anything else I can help you with?

Customer: I don’t believe you. I’m not trying to do anything. I just want my ring.

Me: Is there anything else I can help you with?

Customer: No. (Leaves)