Unfiltered Story #219121

, , | Unfiltered | December 25, 2020

This was at a time when mcdonalds first started serving good quality espresso coffee at the main counter as opposed to filter coffee. I was about 17 at the time but due to poor health this was my first job, so I was very shy and naive. I clock on and a man I didn’t serve approaches me.

customer: “I ASKED FOR A BLACK COFFEE YOU BLOODY IDIOT! IS THAT REALLY TOO GOD DAMN HARD FOR YOU!?”
Me: “oh! I’m really sorry sir, let me fix that up for you right now.”

I start a new black coffee and go to tip out the old one, and am surprised to find it is indeed black. Not wanting to further aggravate the guy, I just give him his new one.

Me: “here you go, one long black. Sorry about the mix up.”

He opens the lid, and then slams it down on the counter, splashing it everywhere, and yelling expletives at me, insisting that he has been given the wrong coffee again.

Me: “I assure you sir this is a black coffee. That’s not milk, see? It’s just the crema. It’s like, the natural oil of the coffee and is an indication of a good quality coffee bean.”
Customer: “I DONT WANT CREAM, I JUST WANT A LONG BLACK, COFFEE AND WATER”
Me: “Yes, this is a long black, just coffee and water. We don’t have filter coffee so our long blacks all have a crema, although it’s not cream it’s-”
Customer: “DO YOU THINK I DON’T KNOW THIS DIFFERENCE BETWEEN BLACK AND WHITE YOU DUMB BITCH!!??”

As he says this he tosses the hot coffee all over me. My manager had heard yelling and come to investigate in time to witness this, and chased him out of the store. This is my first angry customer ever, so I was absolutely terrified!