Unfiltered Story #219097

I am a Customer Service Manager at a popular nationwide store. Our return policy on most items, with the exception of appliances and electronics, is 90 days. If someone brings in something with the receipt and is only a day past, I usually allow it. This customer brought a piece of luggage back the was bought almost 100 days ago; more than 3 months. She tells me the bag is defective and she would like a refund. I tell her that our return policy is only 90 days and we’re unable to process it. The customer inquires if we can make an exception. I still say no. She accuses me of being so inflexible, and storms out with the bag and the receipt.