Unfiltered Story #218507
I work at a well-known home improvement store. One day I was walking down the main aisle when a customer had stopped me to ask where he can find hinges for his kitchen cabinet.
Customer: Hey, I’m looking for this (shows a hinge for kitchen cabinets). Do you know where it is?
Me: That’s in aisle five, half way down the middle on your right side.
Customer: No it should be here (standing beside aisle 32).
Me: That’s the plumbing aisle sir. Those are in aisle five with the rest of the kitchen cabinets.
Customer: No I know it’s here, this is where I got it the last time.
Me: Are you sure? That’s for a kitchen cabinet, right?
Customer: Yes! That’s what I’m looking for! (I can see that he’s starting to become frustrated)
Me: Yeah, that’s in aisle five.
Customer: No, no, no. I know for a fact that it’s here.
Me: Okay then. (I walk away)
I later see him coming from aisle five with a hand full of the hinges.
Question of the Week
Have you ever served a bad customer who got what they deserved?