Unfiltered Story #217695

, | Unfiltered | December 6, 2020

I work at a company that sells security systems, and in my department we take calls to handle and update account information. I take a call from a lady who is sure our system isn’t working. She claims someone broke in but alarm didn’t go off. I find this suspicious since we don’t have record the alarm was tripped.
Me: “And you’re sure no one else knows the code?” (They need a 4 digit code to cancel the alarm.)
Customer: “Oh no, no one can guess it!”
Me: “Ok would you like to confirm it with me?”
Customer: “Well it’s the last 4 digits of my phone number!”
Me: “…”
Needless to say, we changed it to something a little less obvious and public…

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