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Unfiltered Story #216828

, | Unfiltered | December 1, 2020

(A customer comes up to me with a box of lights.)

Customer: “Hey, are you busy? Can you just confirm for me whether the writing there says this is 21.7m.”

Me: “Yep, 21.7m.”

Customer: “Thanks!”

Me: “Yeah, I don’t know why they print these things so small when they’re so important, but 21.7m it is!”

(5 minutes later I’m working around the till when she arrives there to pay.)

Manager (who is operating the till): “Good morning!”

Customer: “Hi, I just talked to your colleague, that small writing says that this is 21.7m long, right?”

(So I can’t be trusted to read? Or does she believe that I could be lying to her, as retail assistants are wont to do, just to sell her an incorrect product so she comes back angry! All this after she read it correctly the first time!

This isn’t even the first time I’ve had this happen and I’ve seen it happen to so many of my colleagues too. I just don’t know why customers are so quick to believe you, the person working in the shop, are wrong or lying)

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Have you ever met a customer who thought the world revolved around them?

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