Unfiltered Story #216753

, , , | Unfiltered | November 27, 2020

(I’m on tills when an elderly couple approach)
Wife: I can’t find it in your index but I’m looking for salt for water softeners.
Me: Did you look under w for ‘water’?
Wife: No, we were looking for salt.
(I flip to the catalogue index and show her there’s a two page spread dedicated to ‘water treatment’)
Husband: Did she find it?
Wife: Yes, it was under water treatment.
Me: Would that be granulated or block Ma’am?
(I get a lot of customers who say that the index is useless, but it’s usually because they’re looking forward something under a broader category!)