Unfiltered Story #216427

, , | Unfiltered | November 24, 2020

I work at a well known fast food Franchise. I had been working there for about 6 months and always heard stories of horrible customers but never knew first hand how crazy some could be.
It was late at night and this elderly lady came in and to my register.
“Welcome to [Fast food Franchise] how can I help you?”
The lady looks at the menu behind me for a moment and says “I would like a strawberry shake please and can you put a flat lid on it instead of the dome type lid?”

Now my coworker had heard her say strawberry shake and had started making it while I finished taking the elderly lady’s money and gave her change. I went and grabbed the flat lid while my coworker was mixing the shake, I tell my coworker she wanted a flat lid instead of the dome. We use the dome lids to help prevent splatter and she had used one but handed me the shake and I took it and placed it beside the shake machine and switch the lids. Now the issue is the side I switched the lids is just out of view of the customers. I switched the lids and handed the shake to the lady.
“Here you are maam”
“What did you do to it?”
“Excuse me?”
“What did you do to my shake? I saw her make it *pointing at my coworker* and you took it to the side and did something to it!!”
“No ma’am I switched the lids like you wanted she had the dome lid on it”
My coworker is even nodding and agreeing with me.
” YOU LIE SHE HAD THE FLAT LID ON IT ALREADY AND YOU PUT SOMETHING IN MY SHAKE!! *She picked up the shake and tossed it at me* I AM NOT DRINKING THAT I DEMAND A REFUND!!!”
The shake had bounced off my chest but thankfully the lid had stayed on and not spilled but I was still fuming angry from the disrespectful behavior.
Through gritted teeth I said: ” Yes ma’am…Let me go find the manager…”

After a couple minutes I find him and he comes up listens to her story and gives her money back.
Manager looks at me after she left and says jokingly: “Dang [my name] poisoning old ladies? How could you stoop so low?”

I was calm at this point and laughed it off. For the next few weeks I was ragged on about it but I never saw the old lady again not did any of my co-workers. Hopefully no one else tried to poison her.