Unfiltered Story #214140

, , | Unfiltered | November 3, 2020

So I work with the tax office and had a woman call wanting her TFN

Me: Hi, you’re speaking to (name), how may I help you.
Customer: I need my TFN
M: OK, can I have your full legal name and date of birth
C: Amy
M: and your last name?
C: I told you, my name is Amy!

*I know that some people only have one name, so I don’t push it*

M: and your date of birth?
C: LOOK, I TOLD YOU, MY NAME IS AMY!
M: I understand, but I actually can’t find your record without your full legal name and date of birth. It is literally impossible.
C: MY NAME ISNT EVEN A NORMAL SPELLING! A M Y, AMY!

This went on for a good 5-10 minutes before she hung up on me, stating she would be complaining about me. All I ever knew about her was her name was Amy.