Unfiltered Story #212823

Me: Thank you for calling (hospital name). This is (my name). Who am I speaking with today?

Patient: Yes, I need to find out when my appointment is.

Me: I’ll be happy to help you with that. What provider are you seeing?

Patient: I don’t know his name.

Me: Not a problem sir. Are you seeing your primary care provider or a specialist?

Patient: I don’t know.

Me: Do you know what department you’re being seen in?

Patient: No.

Me: What are you being seen for?

Patient: I don’t know. It’s at the (one of four locations) location.

Me: *silently* Well THAT narrows it down to about 400 providers, thanks!