Unfiltered Story #209672

, | Unfiltered | September 25, 2020

[I have greeted a customer with a question about an order she placed.]
Customer: I ordered a recliner from your other store yesterday, and I was told it would take over two weeks to come in, can you check to see if they’ve shipped it yet?
Me: Unfortunately, the order is in the other store’s system, I don’t have the capability to check it on our computer, but I can call them and ask.
Customer: But you can check orders right?
Me: We can, but only the ones placed through our store. [I pick up the phone to dial the location she ordered the chair through.]
Customer: I want to check my order!
[I ended up calling the other store. It hadn’t been shipped yet.]